Are You Making These 3 Critical Mistakes?
Are You Making These 3 Critical Mistakes? Sometimes we move forward having no idea about common mistakes that are made. I mean, heck, if we knew that, we certainly would do everything possible to avoid making those mistakes. Am I right? Well guess what… a Super User Network is no exception. There are mistakes that…
Read MoreTop 3 Reasons a SUN Decomposes
Across more than two decades, these three are at the top of why SUNs decompose. 1. Executive Sponsor (ES). This role is critical to gaining and keeping organizational support. I’ve seen plenty of companies that go the “grassroots” route and try to gain ES support when they have proven their value. This is risky business. …
Read MoreIt’s Do or Die. The Journey Through Failure.
It’s Do or Die. The Journey Through Failure. It’s no secret that I love Super Users and Super User Leaders. Yep, that’s me on stage, now that’s love! I’ve literally invested everything to support them. Hmmm… that’s a post for another day. Let me start by saying I’ve failed. OK, I know that’s a…
Read MoreEnd User Neglect, “They’ll Figure It Out” is not a strategy
Excerpt from The Super User (R)evolution. End user neglect can extend to weeks, months, and sometimes years after go-live, during which the End Users do not, either individually or collectively, “figure it out”. Instead, they struggle at great cost to their companies and at great cost to their own well-being. And bad habits such as…
Read MoreAre End Users Really That Dumb? The Story of Alice.
This is a true story documented in The Super User (R)evolution by Michael Doane and yours truly. Don’t just read it, take it as an action item to make sure this isn’t happening in your organization! Alice (alias) was the senior experienced sales order processing specialist for a company that, in a survey regarding End…
Read MoreThe New Elephant in the Room, the SILOsaur
Almost every company that I’ve worked with complains about the siloed behaviors and mentalities in the company. “They do their own thing without talking to us and bla bla bla…” You know this story right? According to Webopedia author Vangie Beal, “A silo describes any management system that is unable to operate with any other…
Read MoreDo Not Build Your Super User Network if…
End Users: Death by a Thousand Cuts
So what’s the state of your end user performance? Do you know? I would say that overall, end users have been left on their own with the, “They’ll figure it out” strategy as Michael Doane refers to it in the Super User (R)evolution. According to this article in Software Magazine, a research study by Michael Management…
Read MoreKeeping Up The Momentum Through Member & Organizational Changes
You’ve been part of a team that had members leave and new members added, right? Did this happen through attrition, planned roll offs, retirements, eeek-layoffs, mergers, acquisitions, growth, and what else? Was it disruptive, maybe even painful? Regardless of the answers to these questions, team member changes are disruptive at some level. What about other…
Read MoreMy SUN (Super User Network) fell apart after our project. Now what?
This is one of the MOST common things we hear! Super User teams start falling apart after a project ends. I’ve heard this time and time again through experience with many companies, as well as from our Leader Board and members of our community. This outcome is PREDICTABLE. But why? There are 2 words that…
Read MoreSAPinsight Rebranding to SUNsource!
We’re changing our name, but not our Vision! SAPinsight will become SUNsource! “SUN” is our acronym for “Super User Network”. Our community is the source for uniting and igniting the passion and power of enterprise Super Users. Our vision: Every Enterprise Super User Across the Globe… United and Ignited! SAPinsight is moving to the next…
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